Terms & Conditions

1. DEFINITIONS:

(a) The 'Supplier' means the WARD GROUP of companies, its divisions, agents and assigns.

(b) The 'Purchaser' means the individual/s, firm or company purchasing from or otherwise dealing with the WARD GROUP.

(c) The 'Goods' means any and all items or services supplied by WARD GROUP to the purchaser.

2. GENERAL:

Unless otherwise agreed in writing the conditions herein set out shall be deemed incorporated in any order placed by the purchaser and any acceptance of the purchaser's conditions and any conditions which the purchaser additionally seek to impose in relation to their order, the supplier's conditions shall prevail. Any description to illustrate passed on verbally or via literature shall not form any part of this contract between the purchaser & the supplier.

3. ORDERING:

Orders are taken by telephone, e-mail, internet, facsimile, in writing or verbally over the suppliers trade counter facilities. All orders for next working day (Monday-Friday) must be received prior to 12pm.

4. CANCELLATION OF AN ORDER:

Any order, placed by telephone, e-mail, internet, facsimile, in writing or verbally, cancelled by the purchaser, may result in a charge being made by the Supplier, particularly if cancelled on the day of the booking, or if site specific materials have been purchased.

5. SERVICE DELIVERY:

The supplier will use its best endeavours to ensure appointments are always adhered to, however exact times cannot be quoted and or guaranteed. Therefore the supplier accepts no responsibility or liability whatsoever nature & howsoever arising which may be suffered by the purchaser as a result of any failure on the part of the supplier to deliver the goods or services ordered on or within a specific date or time

6. PROPERTY & RISK:

Risk of loss or damage to materials passes on to the purchaser immediately upon installation. The Supplier will not be liable for any loss, damage, injury or expense, consequential or otherwise, incurred arising from the use of a product or the failure of a product in an unsuitable application.

7. RETURN OF GOODS:

(a) For goods returned, other than defective goods, to the supplier. The supplier reserves the right to make a charge for handling & restocking equal to 15% of the sale price of the goods returned.

(b) Save for goods returned, returned goods will only be accepted by the supplier if they are in a sound and re-saleable condition. Any goods deemed not to be re-saleable by the supplier will be returned to the purchaser at the purchaser's expense. Goods will not be deemed re-saleable if they are returned in anything but their original packaging & in a new & unused condition.

(c) Goods especially obtained for the purchaser, that are site specific, may not be returned for credit or exchange

8. GUARANTEES:

(a) The supplier undertakes to replace or repair free of charge any goods supplied which are defective always provided that whether or not the goods are defective shall be for the sole decision of the supplier.

(b) The supplier guarantees that they will at their option replace goods supplied faulty or repair the same subject to the claim being made within 12 months after the sale of the goods. The guarantee shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods. Without prejudice to the generality of the foregoing, the supplier shall not, in any circumstances whatsoever, be liable for consequential or associated loss or damage whether or not the same arises out of the goods supplied. In the case of Integrated Reception Systems, all goods supplied and installed by the supplier shall be guaranteed for an additional 12 months (total 24 months from date of completion. The cable network installed as part of an Integrated Reception System is guaranteed for a total of 5 years.

9. PRICING:

(a) Prices quoted are exclusive of Value Added Tax, which shall be charged at the applicable rate according to the date of the invoice.

(b) All goods and labour that are invoiced shall be paid for at the prices ruling at the time. The price list provided by the supplier is for guidance only and all increases in prices suffered by the supplier may cause an increase in price from the pricelist without prior notice to the purchaser.

(c) Estimates are generally valid for a period of 90 days from the date of issue unless otherwise extended by the supplier in writing. In extenuating circumstances the supplier reserves the right to withdraw its offer. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or any other document or information issued by the supplier shall be subject to correction without any liability on the part of the supplier.

10. PAYMENT:

Payment unless otherwise arranged shall be made upon completion using either a valid credit or charge card. If the supplier delivers goods only, payment may be made upon delivery of the goods. If a credit application has been received & approved then payment may be made by the end of the month following the date of the invoice. If payment is not received by this time the supplier reserves the right to levy a late payment charge based on the outstanding balance charged at 2.5% monthly. The supplier reserves the right to demand payment of all outstanding invoices at any time.

12. RESERVATION OF TITLE:

(a) The property of the goods shall not pass to the purchaser until all sums owed to the supplier on any account whatsoever have been paid not withstanding that delivery has already taken place.

(b) The supplier shall be entitled to all rights of access to the purchasers premises to enforce its rights.

13. LAW:

The conditions and all contracts to which they apply are governed by & construed in accordance with English Law. This document does not affect the Purchasers statutory rights.

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